Toscano Bar & Kitchen — Customers Policies

To preserve the refined and intimate atmosphere of our evening service, dinner reservations are reserved exclusively for adult guests. We are not able to accommodate children during dinner hours.

We are committed to the responsible service of alcohol in accordance with Queensland licensing laws. Our team reserves the right to refuse service to any guest who appears intoxicated or behaves in a manner that may compromise the safety or comfort of others. We appreciate your understanding and cooperation.

We ask all guests to treat our team and fellow diners with courtesy and respect at all times. Any abusive, aggressive, or inappropriate behaviour towards staff or other guests will not be tolerated and may result in refusal of service or being asked to leave the premises.

We kindly ask guests to arrive on time for their reservation. While we will always do our best to accommodate delays, tables may be released after a reasonable grace period to ensure smooth service for all guests.

Toscano is designed to offer a relaxed and elegant environment. We ask guests to be mindful of noise levels and conduct so that everyone can enjoy their evening.

Management reserves the right to refuse service or entry at its discretion where necessary to maintain a safe, respectful, and enjoyable environment for guests and staff

We will always do our best to accommodate dietary requirements and special requests when advised in advance; however, availability cannot be guaranteed.

No BYO food or beverages are permitted. A cakeage fee of $3 per person applies for celebration cakes brought into the restaurant.

Groups of 2–3 guests are allocated a 90‑minute seating. Groups of 4 or more are allocated a 120‑minute seating. Additional time may be requested in advance and will be accommodated where possible, subject to availability.

Table allocation is at the discretion of management. Guest preferences are welcome and can be noted at the time of booking; while we will do our best to accommodate requests, they cannot be guaranteed.

For certain dates, times, or group sizes, a credit card pre‑authorisation may be required to secure your booking. This may be charged in the event of a no‑show or late cancellation (within 24 hours of the reservation).